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user_ba3aa8
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1st Like

Visitor

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5 Messages

Wednesday, August 31st, 2022 8:23 AM

Closed

Not letting me use my bank

I recently changed financial institutions and no longer have the option to upload my banking information to make arrangements and receive the $10 auto pay discount offer. I work odd hours and can't find any other solutions to help resolve this 😫😫😩 such a mental workout! 

Question

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Updated 

3 years ago

 • Edited

646

2

CCDanny

Recognized Contributor

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238 Messages

3 years ago

Thank you for reaching out to us this morning. I work very odd hours as well and one great thing about that is that I get to help great people like yourself. 

Our great Xfinity My Account App is one easy and great way to change and update your autopay and bank account information. Just click on the payment area to make the changes. Have you used the Xfinity My Account App to update your payment info? -Danny

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user_ba3aa8

Visitor

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5 Messages

@XfinityDannyB​ 

Hi Danny B

I don't have that as an option in my app.

3 years ago

0

CCDanny

Recognized Contributor

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238 Messages

Sorry, lets make sure we don't get this in public. 

I no longer work for Comcast.

3 years ago

0

CCDanny

Recognized Contributor

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238 Messages

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.

I no longer work for Comcast.

3 years ago

0

CCDanny

Recognized Contributor

 • 

238 Messages

3 years ago

Thanks for letting me know. Let's make sure that we get the account pulled up and verified, and I can get you detail steps on how to make the changes. May I get your full name and address to get started? 

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user_ba3aa8

Visitor

 • 

5 Messages

@XfinityDannyB​ 

Sorry for simply posting and not specifically replying to the message... anywho, are you able to send a direct link for some 1 on 1 or do I just try customer services during business hours

3 years ago

0

CCLuis

Problem Solver

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493 Messages

No need to apologize, @user_ba3aa8. I appreciate you getting back to us. This link will take you directly to the Direct Messaging feature on this platform. Also, just to confirm, I see where you stated that the MyAccount app was not giving you the option to set up your Autopay. With that said, did you give the online web portal a shot? If not, this link will give you an overview and step-by-step instructions on how to do it via your account online. Please let me know if you run into any issues accessing either link. I look forward to your response. 

I no longer work for Comcast

3 years ago

0

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