@user_92av25, Thank you for letting us know about the trouble you're experiencing. I'm sorry your attempts to redeem Beetlejuice Beetlejuice have been unsuccessful because of an error message. We'd like to help get this resolved. What error message are you getting, and on what device are you getting that error message?
@user_92av25, I am sorry for any inconvenience this may have caused you. I am glad to hear that the issue has been resolved. Do you have any other questions or concerns for me?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
If this was offered via Xfinity Membership as a weekly redemption reward, these are subject to availability. The initial error messages were likely due to volume, and the net was an indicator that the redemption limit was reached.
" How often are benefits posted? Membership benefits are updated frequently, and membership perks drop every Thursday. Xfinity members can view available perks, rewards, and exclusive experiences on the Xfinity app or by visiting Xfinity membership.
Do benefits expire? Yes, benefits do expire, and new ones are being released every Thursday. Access to benefits starts as soon as you join, and each benefit has varying expiration dates. Visit the Xfinity app or Xfinity membership for expiration details."
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityCarolyn
Official Employee
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474 Messages
5 hours ago
@user_92av25, Thank you for letting us know about the trouble you're experiencing. I'm sorry your attempts to redeem Beetlejuice Beetlejuice have been unsuccessful because of an error message. We'd like to help get this resolved. What error message are you getting, and on what device are you getting that error message?
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