Visitor

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1 Message

Wednesday, July 8th, 2026 3:22 PM

Not hooked up

They never finished hooking me up and I think you’re billing me and I don’t have your service. What can I do? How do you talk to people? You can’t get a hold of anyone in Infinity

OK

Oldest First
Selected Oldest First

Official Employee

 • 

2.9K Messages

3 hours ago

Apologies to hear about the issues get the service setup. We can easily help get this sorted out. user_u8spnm Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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