Visitor
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7 Messages
Not honoring my device trade in credit of $1100. With unlimited premium Elite upgrade
Not honoring my device trade in credit of $1100. With unlimited premium Elite upgrade
I purchased two new iPhone 17 Pro Max during the black Friday special that offered $1100 trade-in credit with the elite upgrade through the unlimited premium plan. They received both devices. My account says the upgrade is complete for both lines. I should be receiving a statement credit of $1100 per line over 24 months. But that’s not the case. I was told when I placed my order as soon as my trade-in devices were accepted and approved. I would see the $1100 credits. It is almost showing a $400 credit for one device and no credit for the other device. Please help!
XfinityRoberto
Official Employee
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2.1K Messages
2 hours ago
Hi there and welcome to Comcast @user_30d801. Thank you so much for reaching out to us regarding your recent mobile trade in promotion. You are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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