Visitor
•
1 Message
Not happy
Xfinity installed internet for the new tenants upstairs from me. While doing that the technician disconnected me. Customer service would not send him back. I have to wait 24 hours for a new appointment. I have cancer and kidney disease and am bedridden. I have to go without TV for 24 hours. Not happy.
XfinityOrlandoM
Official Employee
•
3.6K Messages
2 hours ago
@user_4cdjj2
Thanks for reaching out, and I’m sorry for the inconvenience. Since you already have a technician appointment scheduled, please check the Xfinity app for an earlier opening. https://www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments
In the meantime, you can use an Xfinity WiFi hotspot to stay connected until your technician arrives. https://www.xfinity.com/learn/internet-service/wifi/hotspot-map-mobile
Also, the Xfinity streaming app is a great way to view your TV services with the on-the-go functions https://www.xfinity.com/get-stream
0
0