Visitor
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1 Message
Not happy
I'm a long time customer. I may have been late on a few occasions but still stuck with it.
You guys are now offering NEW customers internet $60 a month for five years.
I inquired about this and was told the same service would cost me $105.
I can't understand that and I realize your company doesn't care if I change carriers or not but xfinity SHOULD take care of older customers and also a veteran who should be Grandfathered in.
Thanks for your time
XfinityAngie
Official Employee
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2.4K Messages
5 hours ago
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user_w8mg3j
Visitor
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1 Message
4 hours ago
On March 9, 2026, at 1:15pm EST I spoke with customer retention support person, Ellaina to change my current account to a 5-year plan at the same cost I'm currently paying. However, the updated service order Emailed to me had just the $95 fee for Internet download speed up to 500 Mbps and Upload speeds up to 35 Mbps. Everything else had "cancelled" next to it with no final billing price given, which was not to exceed $60.80 for 5 years. My current billing status does not reflect any status change. What gives?
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