Not happy

A neighbor across the street had his tree cut and apparently cut a wire which has prevented me from having internet.  This happened Thursday and they can't have a technician out until Sunday. I complained that I work from home and need my high speed internet and there's nothing they can do. Soneine offered a wait list for the next day, but that didn't work. Then another agent, the next day, offered for someone to come within 24 hours stating that they got approval from back office. I called today, Saturday, and got an onshore agent who says that this request was not approved. I've been getting the runaround and false promises.  Then this agent said she will be in contact with with dispatch and hopes to call me back to see if I can be squeezed in. Xfinity does not care that I'm without internet.  All they keep saying is that I can get credited for the days that I've been without internet but that doesn't cover the inconvenience and financial hit of not being able to work from home during this time. This is ridiculous.  Not happy that if something happens to mess up my internet outside of my controller, they will nor be quick to help. I think I'll be switching to Verizon.  Maybe they actually care about their customers