Visitor
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2 Messages
Not happy with Xfinity chat agents
Not happy with Xfinity chat agents kaushalaya and “supervisor” umakumari
because kaushalaya charged my bank a full price for a device when I told her I only wanted to make a payment towards it. Now I have to deal with the bank. Which will take a few weeks to get my money back! This company needs better listening chat agents! If you happen to get one of those chat agents definitely keep trying for another one. Maybe that person will do better!
XfinityBrianH
Official Employee
•
2.5K Messages
2 hours ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
(edited)
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