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Thursday, December 19th, 2024

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Not getting unlimited data for gigabit Internet plan

I signed up for the gigabit internet plan and it's supposed to be unlimited data but I'm still being capt at 1.2 TB and I need someone to tell me why.

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Official Employee

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1.9K Messages

8 months ago

 

user_c6o2v5 Good afternoon! We appreciate you reaching out to our Community Forums Team. It's important to be sure you are getting what you signed up for. Most of our plans even Gigabit don't include unlimited data, but some have an option for our xFi Complete promotion that would have unlimited data included. Do you remember enrolling in xFi Complete? While the 1.2 TB is included, it's a threashold and can go over or use more based on how much you use over the 1.2 TB that is included. 

 

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