Not getting the Speed I'm paying for

I am being told by the app there aren't any outages, and have gone through the connection trouble shoot guide (more on that later, its outdated, and sends you to links that straight up don't work because "wow the app is so good just use that!")

I'm paying for download speeds up to 1.1Gbs

I've run multiple speed tests and am getting on average 262mb/s, or 1/4 of what I'm supposedly paying for.

(I'm trying to upload screenshots for evidence and am getting errors on this website, this has to be a joke. This site can't possibly be THAT bad.)

I have gone through the troubleshooting tips and have:

Checked service interruption: No.

No recent changes in service. If there are, I didn't authorize it, that's a separate problem.

Equipment is brand new and meets baseline minimum requirements.

Modem / Gateway is likewise brand new, was sent to me 3 months ago. If its reached End of Life that's a wild choice on your part.

I have reset my equipment and router.

Lights on modem are fine.

I am not touching any cabling, I rent this place, I'm not starting to dig into the wall.