4 Messages
Not getting proper help from xfinity team
Xfinity team,
I took bundle service which comes with internet and voice to get discount so that my bill will be lower. For some reason my voice service was not activated and one of the customer represenative sent a mobile phone saying that if i should conevrt the voice to mobile so that i'll get free phone and voice service will be deactivated. But again i got too much bill in next month so i contacted again to Customer care, this time they sent one more mobile phone and said that they will deactivate old mobile and use the new one but they did not deactivate anything and now i am paying bill for 2 mobile phone and one voice along with internet. I went to xfinity store to fix this issue they said it's fraud case as customer care tried to sell me two phones so i contacted fraud department then the lady said to me that it's not fraud case.
I am using xfinity from last 5 years and seeing these kind of response which i did not expect. please help me on this, i don't want to pay the bill. I have all chat request snapshot with me. I am trying to solve this issue from last 2 months , no one is responding. i had reach out to everyone in xfinity. this is my last hope if this forum also dissapoint me then i had to cancel my subscription from xfinity and move on.
XfinityBenny
Official Employee
•
1.3K Messages
2 years ago
@user_sq47nz Wow, thanks for letting us know of the experience. That is strange indeed. We can sell mobile plans and phones here on the forums, but customers need to verify their social security numbers, and sign agreements for the mobile plans. We will show you how to get in contact with an Xfinity Mobile Expert through phone or chat, in order to return the devices and stop the billing. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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