1 Message
Not getting my $700 credit for trading in a phone
In September '23 I traded in my iPhone 11 for a 15. I got the 15 but had problems within a few days so I was told to take it to an xfinity store and do a warranty swap. I now have the new iPhone 15 and have had no problems. I have not seen the 700 credit or any part of it on my account after 3 months !! I have called over 6 times to customer support, spoken with customer care twice. I have been told that the credit was to be applied to the 1st iPhone 15 but that was traded in and it now need to be switched the 2nd 15, which I now have. Ok, then do it. I have been told multiple times that it would be taken care of. But...still nothing. I feel like I am the only one working on this and xfinity is just giving me lines of bull to make be go away and leave them alone. Bottom line --- please correct my account and give me the credit I deserve. At this point, I have paid over 120 bucks for a phone over this period of time when I should have paid around 5 bucks. Thank you for fixing this ASAP. I am waiting....(my phone number begins with area code 717 and ends with 2361)
XfinityJoe
Official Employee
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743 Messages
1 year ago
Hi there @user_dgz685 Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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user_d90d99
2 Messages
1 year ago
Yes same issue here! And nothing! Just we are fixing your issue and your refund is coming. So tired of hearing that I cannot count how many times I have talked to someone. I have been waiting since September!!
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