Not getting emails from Roblox 2 step verification

Hi
Im not getting any emails from accounts@roblox.com, their system for 2 step verification and password resets. I literally cannot access my account and it is worth thousands of dollars. Help.

Thanks.

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XfinityEva

Official Employee

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2.5K Messages

2 years ago

Hi user_5sjrao thank you for taking the time to reach out to us. Are you experiencing issues receiving text verifications? We can send a test verification to your email as well to help isolate the issue.

To do so please send us a direct message with your full name and service address.

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_1hzwum

1 Message

1 year ago

Hi I have the same issue did this ever get resolved?

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user_5sjrao

2 Messages

It ends just being horribly delayed by hours. I just started using phone verification for roblox 2 step and gave up.

1 year ago

0

XfinityMarcus

Official Employee

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2.2K Messages

user_5sjrao did you notice the delays in emails occurring with sending or receiving emails to any other addresses?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

1 year ago

0

Customer Service

user_5sjrao

Not getting emails from Roblox 2 step verification

XfinityEva

user_1hzwum

user_5sjrao

XfinityMarcus

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