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BrainD3ad
1st Topic

11 Messages

Monday, October 9th, 2023 6:43 PM

Closed

Not getting correct speed

Im paying for 2000mb/s and only getting between 600-700 I’ve ran test on multiple devices and used multiple speed test sites and apps and get the same results every time. Tried to use the assistant in the app but didn’t help at all. Would really like to get this resolved and get the speeds I’m paying for thank you.

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Updated 

1 year ago

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XfinityAnthonyT

Official Employee

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1K Messages

1 year ago

Hey there @BrainD3ad happy to see what we can find for you. Are you using wifi or ethernet and can you tell me your speed to device results as well?

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BrainD3ad

11 Messages

I’ve tested with both Wi-Fi and Ethernet and still get 600-700mb/s.

1 year ago

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XfinityAnthonyT

Official Employee

 • 

1K Messages

Okay and can you confirm the speed to gateway results for me?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

BrainD3ad

11 Messages

Says speed to gateway is 2000 

1 year ago

0

XfinityAnthonyT

Official Employee

 • 

1K Messages

Awesome, so we are providing the correct speeds to you, it is likely a cap on your devices then. What are the specs or make/model of the devices you are using? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

BrainD3ad

11 Messages

I tested with iPhone 8 Plus, iPhone 13, iPhone 13 Pro, xbox series s, my computer with prime z390-p motherboard  motherboard version Rev X.0x. The Xbox and computer was connected with Ethernet cable.

(edited)

1 year ago

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