Visitor
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1 Message
Not discount for own módem
That discount for having your own modem is a complete lie. I went to the Xfinity store in person, and there I spoke—and even communicated via camera—with another representative. I told them I wanted to use my own modem. They left me the same 40 and didn't give me the discount for using my own modem and rejecting the phone line. Now I pay 40 anyway, without a modem or phone line. The discount is a lie. It doesn't exist. They charge you for the modem even if you don't use it.
XfinitySean
Official Employee
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100 Messages
7 days ago
Hey there UserSadWithService, welcome to our community forums! We appreciate you reaching out! I apologize that you may have received incorrect information. I can confirm that several of our new plans include a gateway rental at no charge, and a customer may not see a change in price if they use their own modem. We'd be more than happy to go over the plan on your account to confirm these details! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started.
To send a direct message, please click on the chat icon in the top-right corner • of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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