Visitor
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2 Messages
Not conndcting
New set top box won’t connect to tv. I get a welcome sign and after several minutes a message that says there’s a problem. Check cables. Done. This has happened several times. Can’t connect. Does the box need to be reset
XfinityJon
Official Employee
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944 Messages
10 hours ago
Good afternoon user_etzu3x. Thank you for reaching out through our Xfinity Community Forums. You have reached the right place, and we will be happy to assist you. I know you mentioned the cables have been checked. If you have not done a restart to the box, yes I would advise to please unplug the set-top box from the electrical outlet for 30-second, and then plug it back in. Please keep us posted if this helps, or if you need additional assistance.
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