Visitor
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2 Messages
Not being able to fix problem
My mother is 86 and is in assisted living. She has had problems with her picture quality for months now. Technicians have been out at least a half dozen times without permanently fixing the issue. They have also tried to fix it outside of her apartment. Every time it is temporarily OK but within hours or a few days it is back to a pixelated picture on almost all of the channels. Today she was told it is noise on the line?
The TV is all she does and this is a real problem because it gets so bad she cannot watch it. Is this ever going to be corrected or do we have to try to find another company to provide service?
I am hesitant to put her personal information on a forum post. Can someone reach out to me for more information or give me another method of reaching someone?
XfinityJeffB
Official Employee
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136 Messages
26 days ago
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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