Visitor
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1 Message
not authorized
I am trying to set up a new router and it keep saying it is not authorized because I do not have an account. I have been having this issue for almost a week now and don't want to be billed when I am not able to use it.
EG
Expert
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115K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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2.1K Messages
2 hours ago
You've come to the right place for help. @user_ocgxyk
Can you please direct message me your first and last name along with your full service address so I can resolve your account and connection concerns.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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