Visitor
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1 Message
Not able to upgrade my phone
I am being told I am not able to upgrade or even byod my own phone because of the plan I'm on. This doesn't work as on of my phones is broken and needs to be replaced
Visitor
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1 Message
I am being told I am not able to upgrade or even byod my own phone because of the plan I'm on. This doesn't work as on of my phones is broken and needs to be replaced
XfinityJeffB
Official Employee
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671 Messages
4 hours ago
Hello user_oaveyx, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am here to help you. I am not sure why you would be told that, as changing your phone can be for a number of reasons. May I ask who is telling you this?
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