Visitor
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1 Message
Not able to cancel service
I've moved abroad and wants to cancel my internet service. I think the only option for remote cancellation is by calling, but when I call, the auto response stuck at the following loop: asking for my account number -> replying with "looking for account, wait for 30 s" -> asking for account number again. I'm not able to contact a real person, and as a result, there's no way I can cancel my service or account.
EG
Expert
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118.7K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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1.9K Messages
2 hours ago
Hello @user_ux1v9c We appreciate you trying to call in to get this done. Since that has not worked we can certainly take care of the request for you. Please send us a direct message with your full name and service address, and we can get that taken care of.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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