Visitor
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2 Messages
Not able to activate peacock
I have a pending peacock premium to activate, however my peacock account is already linked to my current xfinity plan and the UI does not allow me to proceed. I tried follow the steps to remove my peacock but does not work.
I already reached out to xfinity support and peacock support before but still not able to resolve.
When activate with my current peacock account, I get error message
"We were unable to link Peacock to your Xfinity account. You may already have a Peacock subscription and first need to cancel, then allow your account to lapse before trying again. Learn More. If you have questions or need assistance regarding the subscription you have with Xfinity, please contact Xfinity customer care.
PPG_4003_844086a"
I also tried creating a new peacock account with different email, then I get error message
"Your Xfinity account is already linked to another Peacock account. Here’s How to Find It
PPG_0017_850c9b7"
XfinitySeth
Official Employee
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999 Messages
4 hours ago
Howdy user_pbmhjw, and thank you for reaching out in our community! I'm glad to hear you qualify for that Peacock Premium subscription benefit, so I definitely want to make sure you can access it no problem 👍 When you say that you already have a Peacock account tied to your Xfinity plan, does that mean you're currently receiving Peacock Premium for free through your plan as well?
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