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user_ttm6yp
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2 Messages

Sunday, January 5th, 2025 6:19 PM

Not able to activate Apple TV+ on Streamsaver

I tried following the instructions multiple times and read over advice from previous posts. I cannot activate my AppleTV service. I continually receive the error message "Cannot connect" in a popup window. I am logged into my Apple TV account and Xfinity account. 

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Updated 

3 months ago

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CC_Tony

Retired Employee

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1.4K Messages

4 months ago

@user_ttm6yp, hi there! Thank you for bringing this to us. We'll get this figured out. Can you try going directly to https://xfinity.com/yoursubscriptions and activating Apple TV there? Let me know if that works!

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user_ttm6yp

2 Messages

@XfinityTony​ Thanks. I was able to activate Apple TV on my mobile device, following the steps I tried on my computer. I am unsure as to why that made a difference, but I am all set now.

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4 months ago

0

XfinityEricB

Official Employee

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2.1K Messages

 

user_ttm6yp Great to hear you were able to get everything set up! If you need anything more, please let us know. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

xfinifail

1 Message

Doesn't work on 4 desktop computers I tried.  Must use mobile.  Sad for a company this size to not have working websites.

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3 months ago

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