Visitor
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1 Message
Not able to access my account and change to another. My former address may have access to the internet on my dime.
I may have had to maintain internet to continue my phone service, and you deducted money from a credit I had. I want to end that account and add my name to my son's, which may also have me as a contact, because he is disabled and needs my support.
So I need to close my account associated with [Edited: "Personal Information"], and add my name to my son's account, [Edited: "Personal Information"], [Edited: "Personal Information"]. Then I want to add a new cell phone and service to that account, please.
If someone could call me as soon as possible, I would greatly appreciate it! I need to have an updated phone to download apps.
[Edited: "Personal Information"]
When I call, I answer the prompts and then it goes silent.
Thanks for any and all support!
[Edited: "Personal Information"]
XfinityNatalie
Official Employee
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384 Messages
4 hours ago
Greetings, karlaa! Thanks for knocking on our XFINITY Community door. We would be more than happy to help you with your Account management concerns as well as your son's account. Family always comes first! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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