Visitor

 • 

1 Message

Friday, April 17th, 2026 4:24 PM

not a customer, but lines down in my yard, can't report it without an account #

All of the avenues I'm aware of to report a downed xfinity line require that I have an account number.

Although I manage 2 residential properties, linked to my cell number, the problem is at my home.

The problem began several weeks ago when xfinity lowered the lines so that a neighbors tree could

be taken down, but now , weeks later the lines are still down in my yard.

how can i report this witout an account number?

Dan

[Edited: Personal Information]

Oldest First
Selected Oldest First

Official Employee

 • 

2.9K Messages

1 hour ago

 

user_ggmznz Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to get the line taken care of. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

forum icon

New to the Community?

Start Here