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user_jdog9n
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4 Messages

Monday, April 6th, 2026 3:54 PM

Northeast Colorado Springs outages

Is there any schedule for completion of the "improvements" that are being done with fiber cable being installed? I have experienced outages at least once or twice a day for weeks and it is affecting my work. I was kicked off of the Internet and dropped important conference calls I was facilitating last week and had to quickly dial in on my phone but couldn't share my laptop to run the meeting. It is beginning to become a huge problem and I refuse to call the robot service to get someone overseas who I have to explain multiple times with little to no help. 

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7 days ago

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EG

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117.5K Messages

13 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasB

Official Employee

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2.7K Messages

13 days ago

user_jdog9n Very sorry to hear you are having this issue with the service. Have you taken a look in the Xfinity app for the estimated resolution? Typically, that is going to be the best spot for updates. We are essentially able to access the same status you can see in the app, and it does provide access to request text updates on the status. 

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user_jdog9n

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4 Messages

I have looked and tried to message about it and have not been connected to anyone that answered the question. I received a $10 credit awhile ago but that is barely anything and now no NBC for the expensive service. 

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13 days ago

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XfinityThomasB

Official Employee

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2.7K Messages

user_jdog9n

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

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user_jdog9n

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4 Messages

Is there a link to go to to do this?

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13 days ago

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Again

Expert

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34K Messages

 To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right corner where your avatar is.
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line not the Employee's name
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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13 days ago

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Direktor

Visitor

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1 Message

7 days ago

I've had intermittent service issues with
Xfinity and cant play any online games without disconnecting. I visited the store today and got one of their routers since it was on my plan to see of my modem/router combo was failing, and I still experience the same mid-game disconnects on multiple games. Apparently there is scheduled maintenance on the 13th, but the rep couldn't tell me what it was for. Is anyone else having an issue with random disconnects in the Cimmarron hills area?

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XfinityAbel

Official Employee

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177 Messages

 

Hi @Direktor, thanks for taking the time to post on our Xfinity Forums page. I'd love to do everything I can to assist with the intermittent internet service you've been experiencing. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

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user_jdog9n

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4 Messages

@Direktor​ yes, I have had lots of issues in Cimmarron Hills which is why I posted to ask about it but when I sent DM, I wasn't satisfied. 

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7 days ago

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