Non-Existent/Horrible tech support
I have been having issues for weeks with my internet. I have made 3 calls to "tech support" and they just read from the script. Same thing each time with no results.
I asked to speak to an engineer and they are not able to get one for me. I asked where to send my wireshark traces to prove the issue and there is nowhere to send them to. I asked to speak to an engineer and was told they don't have access to the engineers. Last time I called in I was told an engineer was calling me back in 45 minutes and ***surprise*** nobody called me back.
I clearly see that be-3411-pe11.111 eightave.ny.ibone.comcast.net is showing 50.7% packet loss. Comcast wants to send a tech to my house to fix it, even though the issue is in NY.
I was thanked on my comcast call for 22 years as a customer. Perhaps they should have worked to keep me as a customer, instead of thanking me but not fixing my issues, not providing technical support, and having poor customer service in general.
Just scheduled a new service provider installation for next week.