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Lkpolo
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Problem Solver

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540 Messages

Tuesday, March 12th, 2024 9:12 PM

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None of my services are working well for the last 24 hours.

Disappointly, since last night tv boxes needed restarted, cameras disconnected, router needed rebooted and Home app not working correctly. This is the state of connections at my home for a while now at least once a week. I pay a lot each month ($350). I have auto payment set, but with regularity my services diminish weekly. I have to ask why? Why does this keep happening on my road? What can be done about it?  Apologies are not necessary or wanted. Service is needed. I have family coming in for Easter. One of those people will telecommute to work. Please fix my connections here. I have some type of a tech here at least once a month. I’ve gone thru three routers and cameras in a month’s time and still I have outages. 

Question

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Updated 

2 years ago

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XfinityBenny

Official Employee

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1.4K Messages

2 years ago

@Lkpolo Thanks for posting and letting us know what's going on. I would reach out as well, and we want to get you a permanent resolution. Our techs are the best option for this, and will help escalate the issue if it's not resolved onsite. Have you been given any contact info by one of the techs to get in touch directly? Having them back out and escalating this locally is the next step, to ensure your service is good and stable. 

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Lkpolo

Problem Solver

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540 Messages

We have so many outages here that the Alle Kiski Supervisor gave me his cell number. He lives across the Kiski River from our house and is on the same node. I found his cell number and left a message on his mobile phone. 

2 years ago

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XfinityBenny

Official Employee

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1.4K Messages

@Lkpolo Oh wow, okay that's not a good experience of course, but I am glad to see you have contact info for the local sup. That will help get this escalated asap. If you don't get a response within the next 48 hours, let us know here. We can help get someone scheduled, but you have a priority way in with the local contact info, which is best. I'll set a reminder to check with you here in 48 hours as well, just to be sure everything is going as planned if you don't reply. 

I am an Official Xfinity Employee.
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2 years ago

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XfinityBenny

Official Employee

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1.4K Messages

@Lkpolo Good afternoon, were you able to get a follow up? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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