New Poster
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4 Messages
Non existent support
Like many others I can no longer connect to comcast.net from MS Outlook. I chatted yesterday with one of you incompetent off shore support impersonators. He had no clue what is happening and either could not or would not check the network.
The web has hundreds of customers complaining about Outlook not connecting since mid February and the answers from Xfinity are downright laughable.
I need to talk to a live person --- your Ai bots are useless and insulting.
Someone needs to explain how to fix this and when will it be corrected.
Xfinity is the only game in town around here and they take advantage of that to the max.
Ed [Edited: "Personal Information"]
XfinityJustinC
Official Employee
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2.1K Messages
10 hours ago
Hello, @user_ekk92 thank you for reaching out over Xfinity Forums. I understand wanting to get your email working properly with Outlook, and would like to assist and it's helpful to know what has already been done. To confirm you have already checked all setting and ensure that the correct port information is set up:
- https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email
- https://www.xfinity.com/support/articles/third-party-email-access
Some customers have transitioned email over to Yahoo, to confirm you haven't done this correct?
https://www.xfinity.com/support/articles/yahoo-email-migration-overview
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