U

Visitor

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1 Message

Tue, May 11, 2021 11:40 PM

Noisy xfinity DVR box

We picked up a new xfinity DVR box yesterday after updating our account and after having it on for a while we noticed how noisy it was, constant, doesn't stop or wind down. I really don’t know if we can live with this, do you have a box that isn’t noisy?

Responses

Official Employee

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167 Messages

1 m ago

Hello,

user_976f55. I know having a defective box or a noisy box can be troublesome, and I'd love to look into what options we have available for you. While we are unable to request specific models for shipping, we do offer the option to visit a store location to see if they have different models available for you or swap out your current box if it's defective. To find the nearest store location to you, please visit https://comca.st/3uHiqJ9. You may also easily set up an appointment to save on time during your visit by selecting "Book appointment" while on the store info page. 

 

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