Visitor
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1 Message
Noisy xfinity DVR box
We picked up a new xfinity DVR box yesterday after updating our account and after having it on for a while we noticed how noisy it was, constant, doesn't stop or wind down. I really don’t know if we can live with this, do you have a box that isn’t noisy?
Responses
ComcastStephanie
Official Employee
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156 Messages
1 m ago
Hello,
user_976f55. I know having a defective box or a noisy box can be troublesome, and I'd love to look into what options we have available for you. While we are unable to request specific models for shipping, we do offer the option to visit a store location to see if they have different models available for you or swap out your current box if it's defective. To find the nearest store location to you, please visit https://comca.st/3uHiqJ9. You may also easily set up an appointment to save on time during your visit by selecting "Book appointment" while on the store info page.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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