U

Visitor

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1 Message

Monday, April 21st, 2025 5:15 PM

Noisy cable box

The Arris AX013ANM is very noisy. It sounds like the cooling fan. Can I exchange my box with a replacement?

Official Employee

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1.5K Messages

27 days ago

user_hhzi4h thank you for using the Xfinity Community Forums page to reach out today. I understand that you are having some equipment concerns. How long has this issue been prevalent for you? Are you seeing any error messages or video service complications?

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