Nobody came to hook up my service today and when I tried to find out why they said I don't exist

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello @user_m6rhp3! Thanks for taking the time to reach out to our Forums. We appreciate you choosing Xfinity to be your service provider, and I am sorry to hear that the installation did not happen as intended. We definitely want to get to the bottom of this and ensure your services get successfully set up. My team is here to help! Please send us a Direct Message to better assist you. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message