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user_kjcxhv
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2 Messages

Thursday, October 31st, 2024 1:23 PM

NO

I tried the live chat. Spent 20 minutes explaining to the agent over and over about what I needed. The person answered 0 questions and told me stuff I already knew about my account. UNHELPFUL ok? I'm over this service and taking my business elsewhere. There should never be a question on how to get a hold of a service rep. We spend so much money and you cant provide real time assistance? Over this , over you. 

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XfinityBenjaminM

Official Employee

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1.5K Messages

4 hours ago

 

user_kjcxhv Hello! Thank you for reaching out to us here on our Community Forum. Can you please elaborate on what you need help with? We'll be happy to assist.

 

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user_kjcxhv

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2 yrs ago i signed up with xfinity. you had a great deal - 25 for internet and 50 for cell. It was a 2 yr contract agreement. Those 2 years are up. I want to be proactive and listen to what options I have to continue y service and meet my communication needs as well not break the bank. There are sooo many providers with specials that I will be happy to consult, but I would like to stay with U... but what options do I have? 

Another assistant told me I'd have to pay 100 bucks for my cell service. If that's true- then you'll be taking 1200 dollars from someone who does not have it. Ok I'm done for now. 

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XfinityBenjaminM

Official Employee

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1.5K Messages

 

user_kjcxhv Thank you for your reponse! We'll be happy to take a look and see what we can do for you. please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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