NO WIFI....CONSISTENTLY DROPS ..

WE have lost our wifi for 10 days now. we are in Iowa for the summer, our home is in Florida. We have cameras, doorbell, and thermostat all connected to wifi & have been doing fine until this last week. I have tried the xfinity "help", which simply tells me everything should be working...new signal, no outages, etc. IT'S NOT !!!! is there a live person who can possibly assist me???

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EG

Expert

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111.2K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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user_ukx8r9

Visitor

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2 Messages

No. I have not recd any help to reconnect or wifi. Is thereno way to actually talk to xfinity? I am not in florida right now to drive over there...ir should that be my only recourse.

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2 days ago

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XfinityAmira

Official Employee

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4.2K Messages

Hi user_ukx8r9! Thanks for taking the time to visit our Xfinity Forum. We value you being a customer with us, and besides this no internet concern, I hope your time in Iowa has been good. My team is here to help and would love to pull up your account to see if we can determine what is going on with the internet. Please send us a Direct Message so that we can further investigate. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Thank you @EG for getting this post moved over, very much appreciated!

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2 days ago

EG

Expert

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111.2K Messages

1 day ago

@XfinityAmira

YW Amira ! Hope you are well ! 😊

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Customer Service

user_ukx8r9

NO WIFI....CONSISTENTLY DROPS ..

EG

user_ukx8r9

XfinityAmira

EG

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