Visitor
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1 Message
No wifi
Really disappointed with how often my internet service seems to go down, and then down for entire day or more with no actual update of when it might be fixed or why this keeps happening. Have noone to speak to, makes it very difficult for homeschooling and working from home. Have been with Xfinity for over 8years and considering switching services because of the repetitiveness of this issue with no information or long resolution
XfinityAmira
Official Employee
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4.9K Messages
9 hours ago
Hi user_0m8m3w! Thanks for taking the time to reach out on our Xfinity Forum regarding the internet interruptions you've been experiencing. I am sorry to hear that this has been an ongoing issue. I certainly know the importance of having a solid and steady connection, especially when working and going to school from home. My team is here to help and would be more than happy to further look into this for you! Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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