user_8ru9d1 Welcome to our community forum! You've reached the perfect place to get help with your Xfinity account and services. When you open the Xfinity app and troubleshoot your Wi-Fi conenction: https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting, what information does it give you?
Open the Xfinity app and sign in using the Primary Manager or Member’s Xfinity ID and password. Select WiFi and click Troubleshoot. - If you can't run the test, update to the latest version. Schedule a technician if our system finds a problem it can't fix online.
XfinityEmilyB
Official Employee
•
2.9K Messages
2 days ago
Open the Xfinity app and sign in using the Primary Manager or Member’s Xfinity ID and password.
Select WiFi and click Troubleshoot.
- If you can't run the test, update to the latest version.
Schedule a technician if our system finds a problem it can't fix online.
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