Hi user_dctuer, thank you for reaching out and letting me know exactly what you need help with. Let's get on the same page with a few clarifying questions and then go into some troubleshooting together. Are you only seeing connection issues over Wi-Fi or over ethernet as well? Also, are all of your devices being impacted or just one?
XfinityMarcos
Official Employee
•
2.4K Messages
4 months ago
Hi user_dctuer, thank you for reaching out and letting me know exactly what you need help with. Let's get on the same page with a few clarifying questions and then go into some troubleshooting together. Are you only seeing connection issues over Wi-Fi or over ethernet as well? Also, are all of your devices being impacted or just one?
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