3 Messages
No Wi-Fi for 48 hours
Hi, I lost my Wi-Fi connection this afternoon 9/15 and I was told that a technician is needed to fix the issue.
And I haven’t got a technician visit scheduled till 9/18 am.
I can’t believe that Comcast is okay with their customer to have no Wi-Fi for more than 48 hours.
XfinityRay
Official Employee
•
2.8K Messages
2 years ago
Good evening, @user_0ef3b1. I am sorry to hear that the WiFi service is not working and your visit is on the 18th. I know that can be a very frustrating time to get through. You can view, manage, and reschedule your visit in the Xfinity app. We also have a waitlist. If a sooner time becomes available you get a text asking if you would like that time instead. The Xfinity WiFi Hotspots may also help during this time. They provide a secure connection and are included with your service.
Have any recent changes been made to your modem, internet settings, or services in connection with when the WiFi stopped working?
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XfinityRay
Official Employee
•
2.8K Messages
2 years ago
Thank you for sharing this with our team, @user_0ef3b1. I would love to take a look and see if I can get it working.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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