No updates after 9 hours outage

Question

My service has been out for 9 hours and it says 'should be restored by 4 pm' which was 6 hours ago. I am the only house affected it seems and no one will take my call or app chat until the outage is fixed but it won’t be fixed until they know I’m still waiting… pleas help??

XfinityVictor · Answer

user_3i4i2d Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

Customer Service

user_3i4i2d

No updates after 9 hours outage

XfinityVictor

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