Visitor
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2 Messages
NO TRUTH TO PROVIDE SERVICE
After two-months (over 30-years with Comcast) customer service has fabricated four "guaranteed" scheduled service dates to replace/bury my cable.
Now it's a SAFETY issue.
Quit making up scheduled confirmed dates and fix YOUR dangerous problem!
XfinityDemetrise
Official Employee
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105 Messages
4 hours ago
Hi there @user_egaq6o Thank you so much for reaching out on our Xfinity Community Support page. I'll be happy to assist. Were you able to send that direct message so that we can further assist? I'll resend those steps so that we can get started.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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