2 Messages
No tracking number
My equipment was supposed to be delivered today but I have received no tracking number or confirmation it even shipped. The automated chat bot has not helped, just says I'll receive a tracking number once it is shipped. I was told it would be here today when I placed my order on the 17th. I came to my new place this weekend just for that. Please god let me talk to an actual human.
CCJodie
Problem Solver
•
1.3K Messages
2 years ago
@user_de75e7 Hey there, we can look into the shipment for you! Please send us a private message with your full name and service address.
Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
1
0