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nfc-Leo
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Tuesday, June 16th, 2026 12:18 AM

No Tracking Inofrmation?

After receiving my order confirmation through email, I was told that I would be sent a modem with tracking information in at least 2 hours. I have yet to receive the tracking information. I was texted before, though, that I had "compatible equipment installed, all you need to do is activate it using the Xfinity App." I am a bit confused on why I haven't received a tracking information for the modem if it's because of that

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1 hour ago

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XfinityAbel

Official Employee

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1 hour ago

Thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help get you that tracking information. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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