Visitor
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4 Messages
No tech no help
No internet since 8/4. A tech came to my house on 8/10 and confirmed it wasn’t house wiring but Xfinity line, said he’d call for a “bucket truck” and I’d receive a text confirming. Nothing came so I called customer service, was promised another tech on 8/13. Then told I was wait listed, got a tech appt at 7:30. Waited two hours, told the tech “cancelled” my appointment. Was promised another appointment for 1:30, waited until 3pm, called and told tech “cancelled” by appointment!!! Called again on a call for one hour, told I was being transferred to a supervisor and NO ONE answered the call! What is going on??
XfinityAbby
Official Employee
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1.2K Messages
3 hours ago
Hello @user_2nouv2 I can imagine this has been frustrating. i would love to take a look at what is going on. I know how important it is to have your services working.
Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us:
For an example of how to send us a direct message, Check out this link
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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