4 Messages
No team is coming to install underground cable for my Internet from last 2 months
I am here with similar problem, I have been waiting from August 2024 till now Oct 2024. No team is coming to install underground cable but state department people come on time and marks as per expectation, but other vendor who has to bury the line does not show up from last 2months after many calls, visits to store. Wanted to raise a complaint as the cable lying on my backyard and neighbors backyard. As a long term customer, I am trying to continue with xfinity but it looks like xfinity does not care about existing customers. Even they are simply accepting if I want to go return and go with other provider. Anyway, getting to a new provider is easy. Posting it here to see if it gets resolved shortly otherwise I will move to other provider shortly.
jweaver0312
Expert
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2.1K Messages
1 month ago
Moved to Customer Service.
I have escalated your request to employees to further assist in getting that buried.
(edited)
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XfinitySara
Official Employee
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1.3K Messages
14 days ago
Hello, @user_z3im52! Thank you so much for taking the time to visit the Xfinity Community Forum and posting your outside line concerns. It looks like we're working with you directly already, which is great! Our Digital Care Team is awesome to work with, and we'll always do whatever we can to resolve things as fast as possible. Just a quick reminder that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further! I'll be responding to you via direct message with an update momentarily.
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