Visitor
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2 Messages
No support.
Since April 20, they have been working on XFINITY in my area. I guess it was burying cables each day. They sent me a text that says they’re working and then send me a text that they have stopped working and everything should be fine. However it’s not fine my modem doesn’t work it blinks and I am running completely off of the pro extender since my daughter works from home and the pro extender storm smart has slower Internet. This is an issue I called yesterday. Support said they would send out a technician today. Technician came stayed in his van and then left. I tried to call Support again and was stopped dead by AI who tells me that until the work is completed, no one can help me no way to talk to a real person. No way to talk about anything else just says live agents can’t give me any more information.


EG
Expert
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118K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasD
Official Employee
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1.8K Messages
7 hours ago
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