No support

On my most recent call (August 27th), a representative informed me that Xfinity updated equipment in your system before I even received the replacement hardware. As a result, my Flex TV box no longer functions, and my internet service continues to drop entirely instead of simply glitching. This has made an already unstable service situation worse.

I am currently subscribed to your highest internet speed package, which means there is no higher tier to upgrade to for better performance. As a loyal Xfinity customer of more than 11 years, I believe I deserve a level of service that matches the investment I’ve made in your company.

At a minimum, I am requesting a two-month service credit to compensate for the repeated outages and loss of productivity. However, given my long-standing loyalty, I believe a stronger gesture of goodwill would be both fair and appropriate.

I trust that Xfinity values its customers and will address this matter with the seriousness it deserves. I look forward to your prompt resolution.