No subscriptions working - please help

I am a new customer of Xfinity 1G internet plan that comes with Peacock And Disney+ subscription. My monthly statement shows so. 
Except that none of my subscriptions are active. Nor is there any way to activate them. 
xfinity customer service is sleeping on the complaint. There never was any “activation” email sent to me. The “status” on /yoursubscriptions page is blank - its neither of Active, Activated, or Cancel.