Visitor
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1 Message
No status update for modem shipment
It’s been over two weeks since I signed up for Xfinity internet service as a new customer, but I still haven’t received any email with tracking information for my modem. Could you provide an update on the shipment status? The delay is starting to affect my work and productivity, so I’d appreciate any clarification on how much longer I should expect to wait.
EG
Expert
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117.1K Messages
7 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPaula
Official Employee
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2K Messages
7 months ago
Hello user_ii20t4! Thank you so much for choosing Xfinity and for reaching out to us here on our Xfinity Forums. I'm sorry that you have not received your modem yet to start your services. I know how vital is it to have an internet connection, and I would love to help out and do everything we can to get you online.
When you placed the order did you receive a confirmation email by chance?
Please allow my team to dig into this for you and help get you connected. Please send us a direct message with your name and service address.
Thank you @EG for moving the post to the right support area!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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