mobysdad Hello and thank you for reaching out via our Xfinity Community Forums. I am sorry you’re dealing with this no sound or picture issue and understand how frustrating it is when the TV just won’t show anything.
Let’s try a couple quick things:
Make sure the TV and cable box are turned on
Check the HDMI cable and try a different TV input
Unplug the cable box for 30 seconds, then plug it back in
A couple quick questions: Do you see any lights on the cable box? Does your TV work with other apps or devices?
Let me know what you’re seeing and we’ll figure this out together.
Hello, user_m3h8oi! Hello, and thank you so much for reaching out—we’re really glad you connected with us. I understand how important it is to get the right support, and our team is here for you. When you have a moment, could you share a bit more detail about what you’re experiencing? Also, please let us know any troubleshooting steps you’ve already tried. That will help us avoid repeating anything and focus on the best next steps to get this resolved for you as quickly as possible.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityChristy
Official Employee
•
2.8K Messages
27 days ago
Let’s try a couple quick things:
A couple quick questions:
Do you see any lights on the cable box?
Does your TV work with other apps or devices?
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