Thanks for reaching out @sue_f1! Here are some quick troubleshooting steps we can try right now:
Check that the TV isn’t muted and the volume is turned up
Confirm the correct input/audio output is selected on your TV
If you are using a soundbar or external speakers, switch to TV speakers to test
Try a different HDMI cable or HDMI port on the TV if available
For reference, here’s our official guide on troubleshooting audio issues: https://www.xfinity.com/support/articles/troubleshooting-audio-issues-with-xfinity-tv
XfinityAldrik
Official Employee
•
2.5K Messages
57 minutes ago
Thanks for reaching out @sue_f1! Here are some quick troubleshooting steps we can try right now:
For reference, here’s our official guide on troubleshooting audio issues:
https://www.xfinity.com/support/articles/troubleshooting-audio-issues-with-xfinity-tv
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